Gateway Express Moving

I contracted my move with Gateway Movers out of Florida. THEY sub-contracted without telling me, to One Way Van Lines. The movers arrived 3 hours late, but the truck was packed properly,(by midnight), or so I thought. The movers told me AFTER the truck was full that they needed to get to Maryland to OFFLOAD my things in their warehouse. When my things finally arrived at my destination, (10 days after my move), boxes were torn, 3 tables were broken, my clothing wardrobes were delivered UPSIDE DOWN and then heavy boxes were placed INSIDE and on top of my clothing. Hangers were broken, clothing arrived so wrinkled I had to have EVERYTHING rewashed and ironed. Boxes were missing, my hand truck was missing, most of my Waterford was broken, boxes were wet and falling apart and to top it all off, they broke my TV, (which was properly packed in a TV Flat screen box with extra bubble wrap and pillows).....the delivery movers went into my kitchen cabinets and STOLE a jar full of quarters, (for use at the Laundromat), and the jar had approximately $125.00 in it. When I called them up about the grievance, they told me to call the police. QUESTION: What are the police in South Carolina going to do about money stolen from me....by people who work for a company in Maryland? I was even handed things by the movers that had fallen out of the boxes during the offload! How do my things just fall out of a securely taped box? With boxes being ripped open, there is no doubt how this happened!

Presently, I have called GATEWAY to see if they can offer any help with this situation, and they're not even answering the phone!!! I have called 3 days in a row and over 4 times!!!

My husband and I are senior citizens! We put our trust in a company to move us. Gateway, who is the company that I hired, handed it off to One Way Van Lines. As I opened boxes and found irreplaceable things completely destroyed, I was devastated. How does one begin to replace antique ceramic and glassware once owned by my grandparents, and brought over SAFELY from Europe? They even managed to destroy a PAINTING! They broke the frame and tore it away from the frame. How does something like that happen??? Wish I could have included photos!

DO NOT EVER....I repeat DO NOT EVER use this company. They handed off the job to someone else, which I did not expect or know about, and now they won't due me the courtesy of even just answering the phone! Being forewarned is being forearmed!

Lynne and CJ...thanks a lot for nothing! GATEWAY...you are running a scam that will catch up to you someday. You acted as if you cared about this move. You only cared about that ALMIGHTY DOLLAR!

Move size: 4 Bedroom Home Service cost: $8000

Gateway Express Moving


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Gateway Express Moving
3.8
(66)
Moving company in Ormond Beach, FloridaClosed
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533 N Nova Rd #215, Ormond Beach, FL 32174
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REVIEWS FROM THE WEB
5/5My Moving Reviews · 15 votes
REVIEW SUMMARY
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3.8
66 reviews
"Great customer service, helpful staff, well worth the money, great prices."
"Received an amazing service for a great price."
"I was helping out my niece and gave her a furniture set for when she moved out."
Carey Sterling
Carey Sterling-Edit
just now
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REVIEWS FROM THE WEB
5/5My Moving Reviews · 15 votes
GOOGLE REVIEW SUMMARY
5
4
3
2
1

3.8
66 reviews
"Great customer service, helpful staff, well worth the money, great prices."
"Received an amazing service for a great price."
"I was helping out my niece and gave her a furniture set for when she moved out."
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Carey Sterling
Carey Sterling
2 reviews
just now
Gateway express moving contacted my newpnew steve about our move from Dallas Texas to Edgewater florida. I have made many moves before. ( I am Pryor military and have been stationed in 4 different states.) I can say these guys know what there doing! They came in took photos of his and the kids furniture, before they even wrapped it. Thought that was pretty professional. They also gave a copy of the photos to my nephew. They also were great with informing myself and my newphew on the status updates. I only spoken to them once, however Daniel made a point to reach out toe as well. Overall you guys Rock and we paid under $5,000 fr a almost full 26ft truck! 5⭐⭐⭐⭐⭐ Job # M377300.

Move size: 4 Bedroom Home Service cost: $4832

I moved recently From Quincy Massachusetts to Port orange Florida. I was skeptical at first because the move that I made previously from Florida the Massachusetts didn’t go so well. The last company charge me quite a bit for packing materials I had damage furniture so I really wasn’t thrilled to use a company and honestly consider doing it on my own. After speaking with Gateway they gave me a price on this move that was fantastic, unbeatable I would’ve spent about the same price if I did this move on my own. The move & The movers were very professional they did a great job at wrapping all of our furniture, I thought it was great that they provided photos and the official DOT inventory sheet, which included every possession I own that I put on the truck. At drop off they went through everything thoroughly with me, they made sure that all my furniture arrived in the same exact condition as it left Ohio in. Hopefully I don’t end up moving again this is my third time now moving back and forth from Massachusetts. But if I do make a move, or if one of my friends or family doesn’t get moving. I’m going to recommend gateway express movi The movers were very professional they did a great job at wrapping all of our furniture, I thought it was great that they provided photos and the official DOT inventory sheet, which included every possession I own that I put on the truck. At drop off they went through everything thoroughly with me, they made sure that all my furniture arrived in the same exact condition as it left Ohio in. Hopefully I don’t end up moving again this is my third time now moving back and forth from Massachusetts. But if I do make a move, or if one of my friends or family doesn’t that moving. I’m going to recommend Gateway express moving. They were very thorough, very professional, and made this move very stress-free. JOB # 3770530
Price 2467.00
PS. THANK YOU SO MUCH FOR THE EXTRA CARE WITH MY ANTIQUES! RANDY & KIRK YOU GUYS ARE HEAVEN SENT!! ? JOB # M3770530.

Move size: 3 Bedroom Home Service cost: $2360

Me and my fiancé made a move from Annapolis Maryland to San Diego California. We contacted Gateway Express, it was quick and easy, I felt very comfortable after speaking with the rep & setting my move up. The move it self was very easy, I forgot to grab a mattress cover, however the mover just gave me a mattress cover & did not charge me! The only Hiccup we had was that out television got misplaced. Gateway went over and beyond to resolve my issue, it was left behind in the storage unit. Gateway worked with me day in and day out and got my television back to me, I was very happy with the service I received, I was more than happy with how stress free the process to find me TV, I can’t thank Tom and Cj enough for there honesty, hard work, and dedication they put in to make sure my fiancé and I were taken care of! I will def be using Gateway Express Moving again, I am in the military, who knows where I will be stationed next!

Move size: 3 Bedroom Home Service cost: $3840

Recently I move my daughter from Brockton Massachusetts to Gainesville Florida. Go Gators! She didn't have a whole lot, a two-bedroom apartment the movers had her loaded and we're on the road to Florida within 2 hours! The only complaint I have is that the truck arrives in Florida one day late. However they delivered on every other promise they made us, they actually over delivered. The move went without a hitch. They were very professional, they worked hard, we had great communication from the moment we were picked up until my daughter was arrived. The movers actually reassembled all my daughter's furniture and set her bed up for her which I thought was pretty cool and unique, I've moved a lot and have not had a company completely disassemble and reassemble. All my daughter had to do is pack her own boxes. I will definitely be using Gateway Express moving again ?

Move size: 2 Bedroom Home Service cost: $1973

Gateway Express moving recently moved my daughter from Brockton Massachusetts to Gainesville Florida, she's a freshman in college, go Gators! The guy showed up and had her two bedroom apartment completely loaded and we're on the road to Florida within 2 hours. The only complaint is the truck arrived today late in Florida, instead of two days they arrived on the third day. However Gateway / delivered, I put my trust into Gateway, I'm not going to lie I was skeptical at first after reading some of the reviews. I was just told as long as we gave the movers an honest inventory, exactly what will be loaded on the truck that the move will go smooth. And by God the move went smooth without a hitch, they even reassembled my daughter's bed and set up all of her furniture did all the heavy lifting. All she had to do is pack her own boxes. Use Gateway Honest Company. Tom the owner went over and Beyond the stain communication about the truck showing up a day late.

Move size: 2 Bedroom Home Service cost: $1972

I just recently helped move my aunt into a manufactured home from Albany NY to Daytona Beach Florida to be closer to her mother because of ongoing health issues with dementia. Once we found out she needed somebody to stay with her I contacted many moving companies. I got a bunch of phone calls from “a million” different companies. One company that contacted me was Gateway Express Moving. I’m very happy I took their phone call out of all the others. From hello, Gateway was very professional, thorough. In a nutshell they made me feel comfortable in my decision to help move my aunt Debbie.

Not only was the customer service and communication great, the movers went over and beyond for my aunt. They even went as far as wrapping her fragile items that were going into boxes because she did not have the proper materials. They did this for her at no extra charge. The only complaint that I have is that the guys took a little long to unload and assemble the furniture in the mobile home in Florida. Which is understandable because the movers did not have much space to work with. However my aunt wanted me to add this in because this is the only complaint she had. Aside from that, she highly recommends you stop wasting your time, hours speaking with other companies. Gateway is completely capable of delivering and going over and beyond. I will definitely be using them again.


P.S. Ryan, the twins are going to be adorable.

Move size: 3 Bedroom Home Service cost: $2262

I received a sales call from Brian regarding my move from PA to FL. He lied from the very beginning. He told me Gateway was a family owned door to door moving company. He never mentioned being a broker. He lied about entire moving process, and about how I would be charged. He said payments would be based on a weight estimate, and the final payment would be the buffer estimate weight minus the weight of my things at 52 cents per pound. It has now been almost 3 weeks of me living in an empty apartment. Not only has everyone at Gateway been not helpful in the slightest, they won't return phone calls or emails from me. The company they hired, is holding my belongings hostage now until I pay. The kicker is they told me now that I'm liable, and have to pay, for whatever the estimated weight was, in total, instead of by the pound and weight of what my things actually weighed. They admitted it is under weight, but I signed a "binding ESTIMATE'. Also, I am being forced to pay a $566 shuttle service fee even though the HOA said it is not an issue, I've seen other 18 wheelers in the lot, and neighbors have confirmed as well. I've spent close to $2000 in the last couple weeks just buying things to help me live down here. I packed my car, and suitcase, expecting a delivery within days, not weeks. I had to buy clothes, toiletries, pet supplies, household essentials, and have spent lots of money eating out at restaurants because I have nothing in my kitchen to cook or eat with. Luckily, I packed an air mattress. The emotional stress has tarnished what is supposed to be a very exciting time in my life. I don't want anyone else to fall victim to these scammers!

Move size: 1 Bedroom Home Service cost: $4000

We had submitted a quote online and were pleased to find out that the service was veteran owned. Being a veteran myself, I chose to pursue a move with this company. Due to complications surrounding the COVID-19 pandemic, we chose to cancel our contract before the 72 hour window. This contractually guaranteed us a refund of our deposit, less 10%.

It has been 10 days now and the company has not returned our deposit, nor have they returned an email or phone call-despite leaving several messages on multiple occasions.

I am disappointed that this is a veteran owned company and will be doing my due diligence in spreading this scam to the veteran network.

Move size: 2 Bedroom Home Service cost: $800